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Avaya Performance Center Mobile Supervisor for Apple iPad

2011-10-16T14:52:00.000-07:00

For Avaya IQ 5.2+

Avaya Aura® Performance Center Mobile for Supervisors unshackles contact center supervisors from their desks. It allows supervisors to monitor queues, identifying queues in poor health, and enables supervisors to take corrective action while away from their desks. Supervisors can roam the contact center floor, go to meetings, be at lunch, and still monitor the health of their contact center. The corrective actions supervisors can take include emailing or instant messaging an agent, or updating skill assignments. The mobile user can easily identify which agents to contact by viewing agents by work state, such as those agents in an Auxiliary Work state.

*** Requires Avaya IQ 5.2 mobile patch and properly configured mobile monitor services; please read through the requirements below ***

Features:
•Monitor Queue Health
•Expand for Critical Queue Statistics
•Expand to see Agent Allocation
•Drill into Additional Queue Details
•Drill into Agent Details
•Access Agent Details for Informed Decisions
•Critical Agent Statistics
•Initiate Communication with Agents via Email

Benefits:
•Untethered Queue and Agent Monitoring
•At a Glance Information and Analysis
•Take Corrective Action while Roaming
•Directed and Responsive Communications
•Summary to Detail Views
•Data at your Fingertips
Languages:
•English(US, UK)

Requirement:
•Compatible with iPad or iPad2
•Avaya IQ 5.2 with Mobile Patch
•Review the End User License Agreement associated with the Application

Free iPad App Download: http://itunes.apple.com/us/app/performance-center-mobile/id444000082?mt=8

Avaya one-X Mobile SIP for iOS Customer Info

2011-10-13T11:00:00.000-07:00

Avaya one-X Mobile SIP for iOS is built upon the Avaya one-X platform designed for Apple iOS devices including iPhone, iPod touch, and iPad operating in an Avaya Aura SIP-enabled environment. Users of Apple devices can take advantage of VoIP connectivity from their mobile devices. The mode of operation available is VoIP leveraging a wireless-enabled Avaya Aura SIP environment or cellular data network. The Avaya one-X Mobile SIP for iOS appears as a SIP end point in the Avaya Aura environment.

Avaya One-X Mobile SIP for Apple iOS by PacketBase

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Avaya one-X Mobile SIP for iOS R1.0 is available beginning August 10, 2011. Avaya one-X Mobile SIP for iOS is not part of the UC All Inclusive entitlements and is therefore ordered separately per guidelines outlined in this document. Release 1.0 for iOS (software version 1.0.1)

Benefits for the End User

– Convenience. End users get a full-featured mobile device for their communications needs. Users can take advantage of their mobile device and still be a part of enterprise community.

– Flexibility. Rich communication activities can take place from the user’s mobile device and they can use either cellular (in the case of iPhones) or VoIP technology.

– Expense reduction. Voice over WiFi reduces the high cost of cell-minutes or long distance charges incurred while working from home or a hotel anywhere across the globe. Enables execution (or creation) of a business continuity plan reducing the risk of lost revenue.

– Increase employee satisfaction. Provide flexible work environment and expand talent pool.

Deployment Options and Requirements

Avaya one-X Mobile SIP for iOS R1.0 requirements:

– Avaya Aura Session Manager 6 / Avaya Aura Communication Manager 6 / Avaya Aura System Manager 6

– Avaya SIP Enablement Server 5.2.1 / Avaya Aura Communication Manager 5.2.1

and

– Webserver for hosting License Application – required beginning with maintenance release 1.0.2 planned for Q4CY2011. Webserver will need to be accessible by the client before registering to Avaya Aura Session Manager or SIP Enablement Server

Minimum iOS Requirements:

– Wireless enabled enterprise campus 802.11b/g/n

– iPhone Operating System 4. iPhone 3GS and 4, and iPod touch generation 4

Language support

– Internationalization with English localization

Ordering Avaya one-X Mobile SIP for iOS Release 1.0.1

Avaya Software Licenses (Beginning October 21, 2011)

Order Online at www.AvayaCatalog.com - Avaya one-X Mobile SIP for iOS: http://www.AvayaCatalog.com/260101

Downloading Client Software

Avaya one-X Mobile SIP for iOS software is available from the Apple App store at: http://itunes.apple.com/app/avaya-one-x-mobile-sip/id444984783?mt=8

License Activation

Avaya one-X Mobile SIP for iOS with Avaya Aura Communication Manager 6 and Avaya Aura Session Manager 6

With Avaya Aura Session Manager and Avaya Aura Communication Manager 6.0, the soft phone requires VALUE_CM_STA. Avaya one-X Mobile SIP for iOS does consume an Avaya Aura Communication Manager Station license when used. For enabling the EC-500 feature button VALUE_CM_MOBILITY is required. Please refer to the Avaya Aura Offer Guide for further information on license requirements for SIP endpoints registration on Session Manager.

Avaya one-X Mobile SIP for iOS with Communication Manager 5.2 and SIP Enablement Server (SES) 5.2

With Avaya Aura Communication Manager 5.2 and SES 5.2, soft phone requires a station form on Communication Manager and a user id and media extension on SES for each user. Avaya one-X Mobile SIP for iOS does consume an Avaya Aura Communication Manager Station license when used. Please refer to Avaya Aura Communication Manager or SIP Enablement Services documentation for additional license requirements.

Avaya one-X Mobile SIP for iOS license server (Required beginning with maintenance release 1.0.2)

RTU licenses will be managed by license software running a customer provided web server.

Why Buy the New Avaya 96X1 Series IP Telephones over the 96X0 Versions?

2011-04-26T10:49:00.000-07:00

Well...how about lower Price...

Announcement Date: April 7, 2011
96X0 Series IP Deskphones: Price Change Notification (Global)
Re: Increase in Global Price List on Original 96X0 Series IP Deskphones

Over the past several months, Avaya has made significant announcements in the desktop and collaboration area including new models in the Avaya 96X1 Series line of IP Deskphones (9601, 9608, 9611G, 9621G and 9641G), delivering higher value and better productivity at competitive price points.

With the successful introduction of the new 96X1 phones and given the original models are reaching a mature point in their product lifecycle—Avaya will increase the price of the original 96X0 models in 2011. (See Table 1). Avaya will continue to sell and support the original 96X0 models for customers who now have these models deployed or are in the midst of a rollout. However, for future purchases and rollouts, all customers are encouraged to evaluate the new 96X1 series models. The new 96X1 series models retain a similar appearance, user experience and management structure, minimizing the impact for customers who may be upgrading and/or mixing original and new models.

New Global Price List for Original 96X0 Models - 2011

Going forward, no special pricing consideration will be offered by Avaya for the products identified within Table 1.

More Value, Lower Cost with New 96X1 Models
Introduced in September, 2010, the new models of the Avaya 96X1 Series IP deskphones extend the capabilities of the 96X0 portfolio to include more color, integrated gigabit and touch screen models. Competitively priced, these phones deliver the features that customers have told us they need in a deskphone in order to drive increased productivity across their organizations.

For any additional questions regarding the pricing change, please contact PacketBase.

How to configure the Avaya 3641/3645 IP Wireless Telephone?

2011-04-08T09:12:00.000-07:00

Avaya 3645 & 3641 IP Wireless Telephone - Enter the Phone Configuration.

• With the Wireless Telephone powered OFF, simultaneously press and hold the green [Power On / Start Call] and red [Power Off / End Call] keys.

• After hearing two beeps, release the green [Power On / Start Call key], then release the red [Power Off / End Call key].

• Enter the 3641/3645 Admin Password [default = 123456] and press the OK button (middle).

1. Enter the IP Address of the Phone. In the Admin menu that appears, select Network Config and press the OK button. In the Network Setup menu that appears, select IP Addresses and press the OK button. Select Static and press the OK button.

2. Complete the IP Address Configuration. In the Static IP menu that appears, select Phone IP. Enter a unique IP Address on the S8300 subnet and press the OK button followed by the Softkey D (Back) button.

3. Configure the Default Gateway. In the Static IP menu that appears, select Default Gateway and press the OK button. Enter the G350 LAN IP Address and press the OK button followed by the Softkey D (Back) button.

4. Enter the Subnet Mask. In the Static IP menu that appears, select Subnet Mask and press the OK button. Enter the Subnet Mask and press the OK button followed by the Softkey D (Back) button.

5. Enter the Call Server IP Address. In the Static IP menu that appears, select Call Server IP and press the OK button. Enter the S8300 IP Address and press the OK button followed by the Softkey D (Back) button.

6. Enter the AVPP IP Address. In the Static IP menu that appears, select AVPP IP Address and press the OK button. Enter the AVPP IP Address and press the OK button followed by the Softkey D (Back) button.

7. Enter the OAI IP Address. In the Static IP menu that appears, select OAI Server IP and press the OK button. Enter the IP Address of the NetLink OAI Gateway server and press the OK button followed by the Softkey D (Back) button.

8. Set the ESSID information. In the Network Setup menu, select ESS ID. In the ESS ID screen, enter the ESSID that was administered on the Avaya AP-8 (the Network Name field in Step 1 of Section 6). Press the OK button followed by the Softkey D (Back) button.

9. Set the Security Key. In the Network Setup menu, select Security and press the OK button. In the Security screen, select WPA-PSK. In the WPA-PSK menu that appears, select Passphrase and press the OK button. In the Passphrase screen that appears, the Passphrase to enter must match the Passphrase set on the AVPP in Step 2 of Section 6. Press OK, press Softkey D (Back) until the Admin menu is reached.

10. Enable OAI on the Phone. In the Admin menu, select Phone Setup. In the Phone Setup menu select Enable OAI. Select Enable and press the OK button, then press the Softkey D (Back) twice. The label changes from Back to Exit after the first push. This will exit administration mode and register the phone to Avaya Communication Manager. The user is prompted for the Extension Number and Password at this point.

11. Configure the Ring options. Press Softkey B (Prof). Select any option except Off and press the OK button.

Purchase Recommendations:

Avaya 3645 IP Wireless Telephone ON SALE: http://shop.packetbase.com/700430416
Avaya 3641 IP Wireless Telephone ON SALE: http://shop.packetbase.com/700430408

Taking action against Avaya counterfeiters...

2011-02-09T11:09:00.000-08:00

Avaya recently identified a very small number of counterfeit 2420 phones that have entered the market and initiated legal action to protect customers, authorized Avaya channel partners and our intellectual property. The issue is limited to the 2420 sets as newer IP and SIP-based technologies have enhanced security that makes them difficult to counterfeit. Genuine 2420 sets are available for customers to purchase from authorized Avaya partners.

As with any product, if a customer has quality issues with any 2420 sets they should contact the company with which they have their service contract or, if no contract exists, contact Avaya. Please remind your customers to purchase genuine Avaya products from authorized Avaya channels.

If you have any questions about gray market, contact the Avaya Gray Market Prevention and Compliance Manager, Don J. Peterson, at 908-953-2256, email at djpeterson@avaya.com.

What is Avaya's Policy on Gray Market?

2011-01-07T15:41:00.000-08:00

Avaya defines Gray Market as:

Avaya products represented as new or unused and offered for resale by unauthorized resellers are Gray Market. These products are not warranted or supported by Avaya. Avaya further defines these products as used and not new because of product tampering, conversion, and original Avaya serial number removal.

Be an Educated Buyer!

If the price on that Avaya telephone set or circuit pack looks too good to be true, it probably is! If the price looks unusually low, you are likely dealing with gray market product. Gray market product is often:

• Tampered international versions that are not UL approved.

• Used product misrepresented as new.

• Stolen equipment.

• Equipment with the original Avaya serial number removed and replaced with a counterfeit number.

Avaya provides no manufacturer warranty or support for gray market products. These tampered and outdated products may result in service interruptions and system failures that could negatively impact your telecommunications.

Unauthorized resellers have not been granted a license to distribute or sublicense any of the Avaya proprietary products. Avaya software products are the proprietary intellectual property of Avaya and are protected under federal and state intellectual property laws including, for example, copyright, patent, trademark and trade secret laws. Since these unauthorized resellers have no contractual relationship with Avaya regarding our products or services, they can not lawfully sell, install, distribute or maintain Avaya products”.

Avaya policy is not to support, install, certify, maintain, warrant or place under Avaya Service Agreements known gray market product.

Avaya provides warning labels on packaging similar to the following:

If this product or component has been purchased from an unauthorized source, Avaya can not guarantee its authenticity, provide certification or include it in an Avaya maintenance contract. If such a product causes a system failure, the failure will not be covered by an Avaya warranty or an existing Avaya maintenance contract.

How can I be assured I am buying Avaya Authorized product?

Always purchase Avaya products from an authorized member of the Avaya BusinessPartner program to assure you are receiving new equipment fully supported by the manufacturer.

How to shutdown and restart your Avaya S8300 Server

2011-01-04T11:58:00.000-08:00

Server Shutdown Operations:

Depending upon the circumstances, different server shutdown operations may be required:

If you are replacing an active S8300 Media Server, a functional but inactive LSP, or a functional hard drive, you can use the Web interface to shut down the server:

Go to the Avaya CM System Management Interface webpage:

https://YOUR-AVAYA-CM-IP-ADDRESS/cgi-bin/common/login/webLogin

Under Server, click Shutdown This Server.

On the Shutdown This Server screen, system restart checkboxes include:

Delayed (default option) - the system waits for processes to close files and other cleanup activities to finish before the server is shut down

Immediate - the system does not wait for processes to terminate normally before it shuts the server down

Accept the default option.

Leave the checkbox After Shutdown, Restart System unchecked.

Click Shutdown.

Avaya Desktop Video Device with Flare by PacketBase

2010-09-15T16:49:00.001-07:00

Have you seen the NEW Avaya Flare Experience?

Avaya Flare Experience is a groundbreaking, next-generation workspace that delivers a uniquely compelling unified collaboration experience and makes making high definition video accessible in both cost and performance.
The Avaya Flare Experience breaks down the barriers between today’s communications and collaboration tools. It centers on a unique user interface that offers quick and easy access to real-time communications and collaboration tools, including desktop video, social media, audio/video/web conferencing, multiple directories, presence and IM, contextual history and more.

Product Details:
The Avaya Flare Experience leverages the SIP-based Avaya Aura communications architecture to deliver improved real-time communications to the desktop user without requiring a parallel video infrastructure as many of the competing solutions do.

HD Desktop Video:
The Avaya Desktop Video Device provides a true multi-modal and multi-session user experience that integrates with enterprise and social media contacts while providing integration to Avaya Aura™ Presence Services, Instant Messaging, Microsoft Exchange and contact mash-up. The user experience and user interface combination enables the efficient and effective gathering of people to improve work flow, reduce human latency, while reducing stress on your executive and highly productive power collaborators.

Intuitive touch UI:
Unique Avaya signature spotlight user interface that makes gathering of people as easy as drag and drop. Stay focused and contribute; with true multi tasking collaboration from your personal desktop video device.

Communicate more effectively:
With HD video and voice built in, the Desktop Video Device provides for an enhanced experience and improves real time communications by leveraging gestures, body language, posture, facial expressions and eye contact.

Focus on what needs your attention:
Easily identify and manage time sensitive voice, video, IM, email and social media communications by leveraging the status indicators, history logs, IM alerts and calendar reminders.

Reduce decision time:
With a people centric video device, :meetings, especially spontaneous meetings, are set up in less time and with relevant contextual information from the history logs (email, voice mail, IM’s, call logs, etc.). Increase productivity with an always on, multi-modal and multi-session video communications device.

Avaya Desktop Video Device with Flare by PacketBase

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Skype Connect for Avaya

2010-08-31T10:55:00.000-07:00

Skype Connect is Officially Launched! "Skype Connect is now certified to work with PBX and UC products from Avaya..."

Read Skype Blog at: http://blogs.skype.com/business/2010/08/skype_connect_10_is_officially.html

For more information and updates visit: http://www.skypeforavaya.com/

Avaya Aura Session Border Controller

2010-08-04T12:10:00.001-07:00

Avaya Aura Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Avaya Aura Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura architecture throughout your enterprise to realize the true benefits of open standards.

Recent Announcements on Acme Packet SBC Solutions:
From Avaya - http://www.avaya.com/gcm/master-usa/en-us/corporate/pressroom/pressreleases/2010/pr-100722.htm
From Skype - http://about.skype.com/2009/10/skype_selects_acme_packets_ses.html
From Acme Packet: http://www.acmepacket.com/html/page.asp?PageID={98C25C83-FA94-4C8C-9999-C77E1304B489}

Avaya Aura Session Border Controller is a standard element of Avaya’s Communication Architecture that:

Supports secure SIP voice, extending to other communication types such as video
Defends SIP signaling elements against security threats and overloads
Eliminates signaling and many other interoperability issues
Preserves session quality under load and adverse conditions
Extends Avaya application reach across IP network borders

The Avaya Aura Session Border Controller benefits customers by providing a complete Avaya Aura Solution,. This includes a compact and scalable session border controller footprint aimed at enterprise deployments of up to 5,000 employees, leveraging virtualization technology and it is based on industry leading SBC software.

Recent Article on Lower Cost Virtualized SBC's:

http://searchunifiedcommunications.techtarget.com/news/article/0,289142,sid186_gci1517526,00.html

The embedded Avaya Aura Session Border Controller (software option) secures the enterprise edge, as well as mediates SIP signaling issues:

A virtualized application resident on Avaya Aura System Platform
Powered by Acme Packet, the market leader in session border controller solutions
Designed for midsized enterprises, branch offices, and small contact centers – supports up to 750 sessions
Suitable for SIP trunking and remote worker/agent applications
Optionally, can add on Session Replication and/or Transcoding capability
Available from Avaya direct and indirect channels
Complements Acme Packet Net-Net 3800 and Net-Net 4500 solutions are also available from the Avaya

For more information, please contact PacketBase, Inc. - http://www.packetbase.com/

Check out this SlideShare Presentation:

Avaya Aura SBC by PacketBase

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What are the benefits of collaborative tagging of conversations?

2010-07-29T15:01:00.001-07:00

Check out this SlideShare Presentation:

Avaya Collaborative Tagging System by PacketBase

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Avaya Contextual Communications Platform

2010-07-27T22:31:00.001-07:00

New Avaya Contextual Communications platform includes apps like Avaya Phone Mash & Avaya Social Media Manager .

Avaya Aura Session Manager vs Cisco by PacketBase

2010-07-20T14:50:00.000-07:00

Avaya Social Media Manager by PacketBase

2010-07-20T10:41:00.001-07:00

Check out this SlideShare Presentation:

Avaya Social Media Manager by PacketBase

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Avaya Aura R6 Master of Collaboration by PacketBase

2010-07-20T00:14:00.001-07:00

Check out this SlideShare Presentation:

Avaya Aura R6 Master of Collaboration by PacketBase

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Avaya Aura Five Nines by PacketBase

2010-07-15T19:36:00.001-07:00

Check out this SlideShare Presentation:

Avaya Aura Five Nines by PacketBase

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PacketBase Increases Efficiency at Samaritan Medical Center with New Avaya Aura Unified Communications Implementation

2010-06-23T09:55:00.000-07:00

PacketBase Increases Efficiency at Samaritan Medical Center with New Avaya Aura Unified Communications Implementation

Avaya 1400 Series Digital Telephones by PacketBase

2010-06-16T12:00:00.001-07:00

Check out this SlideShare Presentation:

Avaya 1400 Series Digital Telephones by PacketBase

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Avaya 1692 IP Conference Phone (PoE) Setup

2010-06-04T11:08:00.000-07:00

Avaya 1692 IP Conference Phone Network Configuration Settings and Setup:
• Administered as 4620 Terminal type
• Uses DHCP Scope Option 242
• Uses HTTPS or HTTP (HTTPS is only available for downloading Configuration files from CM and when using Avaya signed digital certificates)
• Use with CM 4.0 or later

1692 IP Conference Phone R1.00
The 1692 IP conference phone is a H.323 hands-free telephone that delivers the extensive set of Avaya Communication Manager features directly to the conference room. It replaces the EoS 4690.

In addition to telephony capabilities, the 1692 offers conferencing features such as:
• 360 degree coverage
• Two optional extended microphones for expanded coverage
• Full-duplex operation

The 1692's 12-foot microphone pickup is 20% greater than the 4690. It also offers excellent audio, and its "RF hardening" eliminates the interference from mobile phones. The phone's high-resolution display enables robust call information and multi-language support. It supports Power over Ethernet (PoE), but an optional AC Power Supply can be purchased separately.

Avaya 1692 IP Conference Speakerphone ON SALE NOW at: http://www.packetsuite.com/Avaya-Catalog/Avaya-Telephones-Corded?search=1692

Avaya MSP - The Policy on Avaya Maintenance Software Permissions

2010-05-19T22:50:00.000-07:00

Avaya's servicing strategy is to provide Service Agreements for those products manufactured and/or sold by Avaya. Customers have expressed a desire to participate in maintaining their equipment and Avaya Authorized Partners have requested maintenance capabilities to service their end user customers.

Use of the Maintenance Software Permissions (MSPs), Avaya’s proprietary Right-to-Use maintenance software, gives the customer the maintenance capabilities they need to respond to some alarms, and aids in trouble isolation procedures. Authorized Partners, through the use of the DADMIN login, can maintain their customer's switches and respond to more of their customers’ troubles.

For all Definity and Communication Manager Systems CM4.0 and earlier MSPs can only be activated with purchase of a Service Agreement. As Avaya transitions to a more software centric strategy, MSPs will be provided with the purchase and license activation on Communication Manager 5.0 and subsequent releases. This strategy change will provide customers with more flexibility in maintaining their systems. Although this change makes it easier for the customer to utilize MSPs, they still remain Avaya’s proprietary Right-to-Use software. This means, MSPs are not transferable or assignable, are governed by all license and Right-to Use language, and cannot be utilized by an Unauthorized Service Provider or Third Party. Avaya reserves the right to audit these conditions at any time as outlined in the product and customer agreements.

Avaya can add more value to the Service Agreement by enhancing the customer level password with MSPs for all Definity and Communication Manager Systems CM4.0 and earlier.. During the Warranty period, MSPs can be licensed if there is a pending Service Agreement. For CM5.0 and subsequent releases MSPs are available with the purchase and license of the software and can be activated by the customer or BusinessPartner with activation of the customer license file.

Next see how the new Avaya T&M policy may affect you: http://packetbase.blogspot.com/2010/05/avaya-t-policy-change-starting-712010.html

Avaya T&M Policy Change starting 7/1/2010

2010-05-19T22:24:00.000-07:00

Effective July 1, 2010, customers, Partners and Partner customers who do not have a contractual relationship with Avaya on a product requiring support, will no longer have access to Per Incident Technical Support Services.

Avaya Global Support Services is updating the existing Maintenance Per Incident (Time & Materials) policies. Avaya will continue to provide T/M support to Avaya Maintenance Agreement customers, Partners and Partner customers who have a minimum Avaya Maintenance contract covering the product requiring support. In addition Per Incident services such as on-site support and out-of-hours support will be available to Avaya Maintenance customers and Partner customers with a minimum Avaya contractual relationship for the product requiring support.

With that said, you have a couple options to consider for support:

Leverage the experience and expertise of an authorized Avaya BusinessPartner to help you get through your current support issues. More info at: http://www.avayaurgentsupport.com/.
Learn what the options are and your minimum requirements to become current on Avaya Maintenance at: http://www.avayamaintenance.com/.

Remember, without any level of Avaya Maintenance agreement in place, you will no longer be able to get any type of support from Avaya directly. This also means third party service organizations will no longer have access to critical support capabilities on your systems called MSP (maintenance software permissions) required to properly maintain Avaya solutions.

Although these changes may be an adjustment for some legacy Avaya customers, it is really the "norm" when compared to the rest of the industry. Avaya has delayed these types of policies to ease customers through.

Avaya UC for Microsoft by PacketBase

2010-05-13T11:53:00.001-07:00

Check out this SlideShare Presentation on Avaya & Microsoft Best of Breed Unified Communications:

Avaya UC for Microsoft by PacketBase

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Avaya Meeting Exchange By PacketBase

2010-05-13T10:56:00.001-07:00

Check out this SlideShare Presentation on Avaya Meeting Exchange:

Avaya Meeting Exchange By PacketBase

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How scalable is the Avaya G450 Gateway?

2010-03-25T09:03:00.000-07:00

The Avaya G450 Media Gateway consists of a 3U high, 19” rack mountable chassis with field- removable Supervisor Main Board Module, Power Supplies, Fan Tray, DSP resources and memory. It has eight Media Module slots that host a combination of interface boards to support T1/E1, ISDN-BRI, WAN interfaces, digital or analog telephones and analog trunks.

Modular DSP Resources are available as daughterboards for Main Board Module. These daughterboards can be implemented in increments. The maximum capacity is 320 channels. Codecs supported include G.711, G.729, and G.726. The Avaya G450 Gateway part # 700407802 starts with 80 DSP channels, while the older part # 700432487 has 20. On Sale now from the PacketBase Avaya Catalog at: http://www.packetsuite.com/Avaya-Catalog/Avaya-Media-Gateway?search=g450

Robust TDM Capabilities for scalability and deployment flexibility including 192 analog or digital (DCP) ports, up to 8 T1/E1s* up to 10,000 Busy Hour Call Completions.

High-resiliency features such as dual, redundant, load-sharing power supplies; modular fan tray, standard Local Survivability and Enhanced Local Survivability (with S8300 Server).

Basic routing capabilities including OSPF, RIP, PPP, Frame Relay and VRRP support. Available IP WAN routing media modules add support for PPP/Frame Relay connectivity over E1/T1 or Universal Serial Port (USP) interfaces. The G450 can also connect to an external WAN device via fixed 10/100 Ethernet WAN router ports, which support traffic shaping to match data transfer rates with available WAN bandwidth.

Enhanced Quality of Service including Dynamic Call Admission Control for improved bandwidth utilization and Respond Time Report for better WAN monitoring.

Advanced Security including VPN support, SRTP encryption, SSH/SCP, SNMP v3 support, secrets management.
The G450, like other GX50 Media Gateways, helps to encrypt voice traffic and signaling over the IP network to prevent eavesdropping. In addition, the G450 supports advanced security features such as comprehensive secrets management, SSH/SCP and SMNP v3 so network managers can securely configure and manage the G450.

See more at www.AvayaCatalog.com

Avaya G430 Sale at AvayaCatalog.com

2010-03-18T18:57:00.000-07:00

Avaya G430 Sale!
Always NEW & Always DIRECT from Avaya Distribution:
Go to: http://www.packetsuite.com/Avaya-Catalog/Avaya-Media-Gateway/Avaya-G430-Media-Gateway

Avaya 9620L IP Telephone Store - Always NEW & DIRECT distribution

2010-03-03T11:32:00.000-08:00

Avaya 9620L IP Telephone Store - Always NEW & DIRECT distribution:

http://www.avayacatalog.com/Avaya-Catalog/Avaya-Telephones-Corded/Avaya-one-X-Deskphone-9620L-IP-Telephone-Gray

For the Everyday user: the 9620 LITE. For the Everyday user, a phone is one of many communications tools along with perhaps IM, email and PDA. While common functions such as directory and speed dial are important to this user, many other features that would typically be found on a traditional business phone might be superfluous. The 9620 provides three visible call appearances on a smaller display, with a simple interface offering easy access to the most important features. The 9620 is available in color.

Avaya S8800 Server Sale

2010-03-01T17:29:00.000-08:00

Avaya S8800 Server SALE - Always New, Always Direct from Avaya Distribution: Go to: http://www.avayacatalog.com/Avaya-Catalog/Avaya-Media-Server?search=s8800

Avaya S8800 Server with Communication Manager Messaging Install Issue

2010-01-12T14:45:00.000-08:00

Came across an issue when installing a new S8800 server with CM 5.2.1 running embedded CMM (IA770). Even though "messaging" was enabled (from Server Maintenance/Messaging Software), the Process Status still stated it was down.

The problem is from a file not being installed during the CM 5.2.1 install. Even though we used the same CM 5.2.1 CD for an S8300 server successfully, the S8800 server install with the same CD did not put in the needed "voip_b11.cfg" file. This file is needed to link the CM to the CMM via IP Address.

You can check if you are having the same problem by checking the Administration/Messsaging/Switch Link Admin screen (via browser) and confirm the following:

Link Addresses
Messaging [correct IP Address for messaging]
Switch [correct procr IP address for server]

NOTE: Our issue showed the Messaging with a 192.11.13.6 (wrong) and the Switch as blank.

Hopefully, this will save you several hours of installation time if you happen to come across the same problem....

Avaya iPhone one-X Mobile LITE App

2009-12-15T23:00:00.000-08:00

Avaya just released a new LITE client for the one-X Mobile app for iPhone.

This is not the full version of one-X Mobile, however it has many cool features and does not require the backend one-X Mobile server. You do need to configure the following on Communication Manager for the app to work:
1. Exension to Cellular (EC500)
2. Feature Name Exension (FNE)
3. Feature Access Code (FAC)

The app is a free download that works with an Avaya business solution that is already licensed for EC500/UC Standard Edition+.
Download App and Setup Guides at: Avaya App Store

Nemertes: Avaya Leads Cisco with Lower TCO - 2009 Study Says

2009-11-19T13:14:00.000-08:00

From Avaya Today:

According to an independent analyst survey of 1,400 customers, Nemertes concluded that Avaya is the lowest-cost IP telephony provider for deployments over 250 users:

Avaya has a proven lower 3-year TCO. Avaya is 36% less costly to own over 3 years versus Cisco (Capital plus Operational costs).

Cisco has a higher 3-year TCO. Cisco is 1.5x more costly to own and operate over 3 years versus Avaya (Capital and Operational Expenses).
Cisco requires 55% more staff than Avaya. In studying "Average Number of Full-Time Equivalent Employees Devoted to VOIP, by Vendor" – Avaya requires only five (5) people on average, while Cisco requires nine (9).

“The underlying message here is that Avaya is easier to manage than Cisco, that its customers are better trained, or both,” according to Robin Gareiss, Executive Vice President & Sr. Founding Partner of Nemertes Research, and author of the 2009 paper “True Cost of Voice Over IP”.

Nemertes measured the true cost of voice over IP by capturing customer data on implementation, capital and annual operational costs. The 2007 Nemertes issue paper “Business Case for Voice Over IP” showed Cisco TCO was 47% more expensive based on a similar customer survey.

Also as a result of this survey, Avaya has been named as the top overall provider of Unified Communications (UC), and subsequently received the PilotHouse Award for Best Unified Communications Provider for 2009 from Nemertes Research. “The common thread among participants that favor Avaya is its technology, integration capabilities, and management tools.” According to Irwin Lazar Vice President, Communications Research, Nemertes Research.

Vendors were ranked in five categories: value, technology, customer service, integration and management tools. Avaya received top scores in technology, integration and management tools and ranked second in value and customer service. “One of the key strengths of Avaya is they understand high availability,” says the IT director of a large utility company. Cisco came in second, followed by Microsoft and IBM.

The goal of the Nemertes PilotHouse Awards program is to determine how well vendors perform in the eyes of their business customers. Results are entirely based on the views and experiences of actual customers of unified communications vendors. There is no vendor sponsorship of the research.

Nemertes: 2009 TCO White Paper: http://www.packetbase.com/userfiles/pdf/NemertesVOIPBusinessCasePacketBase.pdf

Avaya Wins Best Overall UC Provider Award 2009

2009-11-18T09:29:00.000-08:00

Avaya Wins 2009 Nemertes PilotHouse Award as Best Overall Unified Communications Provider:

Avaya News Release: http://www.marketwire.com/press-release/Avaya-Inc-1078066.html

Download Avaya 2009 PilotHouse UC Award Summary by Nemertes: http://www.packetbase.com/userfiles/pdf/Nemertes_UC_PilotHouse_Summary_PacketBase.pdf

Secret Avaya VoIP Discounts

2009-11-12T11:25:00.000-08:00

PacketBase now has approved Secret Avaya Unified Communications discounts on IP Telephony hardware and software orders. If you plan on purchasing any Telecommunications gear in the near future, you can save a significant amount of cash with our Secret discount program! Learn more at: www.packetbase.com/secret

Avaya CM5.2 ESS Server Successfully Tested for both PN/H.248 Connected Networks!

2009-10-15T17:18:00.000-07:00

Avaya Communication Manager 5.2 with S8730 IPSI Port Networks AND remote H.248 Gateways failover tested to S8510 ESS via Processor Ethernet (not PN). Now in customer production!

Support for Processor Ethernet and Port Networks on an ESS server.

NEW in Avaya Communication Manager Release 5.2 and later, the capabilities of ESS servers are enhanced to support connection of IP devices to the Processor Ethernet interface as well as to C-LAN interfaces located in G650 (port network) gateways.

An Enterprise Survivable Server (ESS) can use its Processor Ethernet interface to support IP devices such as H.248 Media Gateways, H.323 Media Gateways, IP Adjuncts, IP telephones, IP trunks, and SIP trunks. The ESS can optionally control port networks (G650 Media Gateways) through IPSI at the same time. When there are no port networks in the configuration, ESS may provide the equivalent benefit of an LSP. The ESS can be duplicated, providing additional redundancy to the survivability of the system.

For Processor Ethernet on duplex servers to work, you must assign the Processor Ethernet interface to the PE Active Server IP Address (IP-alias) and not the server unique address. The NIC assigned to the Processor Ethernet interface must be on a LAN connected to the main server.

- If the LSP or ESS registers to the C-LAN on the main server, the C-LAN must have IP connectivity to the LAN assigned to the NIC used for Processor Ethernet on the ESS.

- If the LSP or ESS registers to the Processor Ethernet on the main server, the Processor Ethernet on the main server must have IP connectivity to the LAN assigned to the NIC used for Processor Ethernet on the ESS.

Avaya Gratuitous ARP

2009-10-08T22:59:00.000-07:00

In Avaya CM 5.2 the"Alias" IP Address (not Virtual MAC) for PE requires Gratuitous ARP to be ENABLED on your router.

The way Avaya lets everything on the same subnet know (at a layer 2 level) of a change is by sending out a Gratuitous ARP so the new MAC address is known. Cisco by default disables Gratuitous ARP which causes a delay by waiting for the ARP cache in the router to expire on the subnet before the new packets can successfully travel.

Confirm Gratuitous ARP is enabled and accepted by your routers to avoid any issues.

The New Avaya S8800 Series and a New Common Server Strategy

2009-10-06T17:27:00.000-07:00

With the upcoming releases of Avaya 5.2.1, Avaya is introducing the new S8800 Server which leverages the latest Intel Xeon E5500 series (Nehalem) processor technology and is available in both 1U and 2U form factors - pending expansion needs. The S8800 server is already in early adoption release and will be generally available in November 2009.

The S8800 "common server" will be available for the following applications:

- Avaya Aura Communication Manager
- Avaya Aura midsize enterprise solution
- Avaya Aura Modular Messaging
- Avaya Aura Session Manager
- Avaya Aura SIP Enablement Services (SES)
- Avaya Aura System Manager
- Avaya Message Networking
- Avaya one-X Speech
- Avaya Proactive Contact
- Avaya Aura Application Enablement Services
- Avaya IQ
- Avaya Meeting Exchange
- Avaya one-X Mobile
- Avaya Voice Portal

Why using SSH/SCP is more secure than Telnet, FTP, or SNMP on Avaya Solutions

2009-09-10T21:20:00.000-07:00

Connection protocols that send data (especially logins and passwords) in plain text, that is, unencrypted or "in the clear," can pose a serious security risk to a VoIP enterprise. Using protocols that send data encrypted, such as SSH and SFTP, avoids exposing critical data on the wire. Partly due to new legislation and stricter auditing requirements, Avaya has implemented more secure protocols in its secure connection design.

By default, Avaya disables TELNET and FTP since they are inherently insecure network services.

Avaya products ensure that authentication credentials and file transfers are protected when sent across the network by using:
* Secure Shell (SSH)
* Secure Copy (SCP) or SFTP
* SNMP with these stipulations:
   - SNMPv3 is the preferred version due to its built-in security mechanism.
   - SNMPv1 or v2c, while supported, provide only a limited security capability based on community names:
   - The community name for SNMPv1 and SNMPv2c is protected when accessing writable MIBs.
   - For read-only MIBs SNMPv1 and SNMPv2c community names are unprotected.

SNMP security secrets (for example, community strings) are customer-administrable.

* Other protocols protected using a TLS or IPSEC connection

Need more info?  Get it at www.packetbase.com/freeresearch.

It's all about UC.

2009-09-10T20:53:00.000-07:00