Came across an issue when installing a new S8800 server with CM 5.2.1 running embedded CMM (IA770). Even though "messaging" was enabled (from Server Maintenance/Messaging Software), the Process Status still stated it was down.
The problem is from a file not being installed during the CM 5.2.1 install. Even though we used the same CM 5.2.1 CD for an S8300 server successfully, the S8800 server install with the same CD did not put in the needed "voip_b11.cfg" file. This file is needed to link the CM to the CMM via IP Address.
You can check if you are having the same problem by checking the Administration/Messsaging/Switch Link Admin screen (via browser) and confirm the following:
Link Addresses
Messaging [correct IP Address for messaging]
Switch [correct procr IP address for server]
NOTE: Our issue showed the Messaging with a 192.11.13.6 (wrong) and the Switch as blank.
Hopefully, this will save you several hours of installation time if you happen to come across the same problem....
PacketBase, Inc. is a Services Oriented Provider (SOP) of next-generation Collaboration solutions, services and applications for mid to large enterprises. Specifically, we leverage the most powerful IP Telephony, Unified Communications, Video and Messaging technologies on the market today with our unique incorporation of OnPremise, OnDemand and AdvancedServices experience.
