Have you seen the NEW Avaya Flare Experience?
Avaya Flare Experience is a groundbreaking, next-generation workspace that delivers a uniquely compelling unified collaboration experience and makes making high definition video accessible in both cost and performance.
The Avaya Flare Experience breaks down the barriers between today’s communications and collaboration tools. It centers on a unique user interface that offers quick and easy access to real-time communications and collaboration tools, including desktop video, social media, audio/video/web conferencing, multiple directories, presence and IM, contextual history and more.
Product Details:
The Avaya Flare Experience leverages the SIP-based Avaya Aura communications architecture to deliver improved real-time communications to the desktop user without requiring a parallel video infrastructure as many of the competing solutions do.
HD Desktop Video:
The Avaya Desktop Video Device provides a true multi-modal and multi-session user experience that integrates with enterprise and social media contacts while providing integration to Avaya Aura™ Presence Services, Instant Messaging, Microsoft Exchange and contact mash-up. The user experience and user interface combination enables the efficient and effective gathering of people to improve work flow, reduce human latency, while reducing stress on your executive and highly productive power collaborators.
Intuitive touch UI:
Unique Avaya signature spotlight user interface that makes gathering of people as easy as drag and drop. Stay focused and contribute; with true multi tasking collaboration from your personal desktop video device.
Communicate more effectively:
With HD video and voice built in, the Desktop Video Device provides for an enhanced experience and improves real time communications by leveraging gestures, body language, posture, facial expressions and eye contact.
Focus on what needs your attention:
Easily identify and manage time sensitive voice, video, IM, email and social media communications by leveraging the status indicators, history logs, IM alerts and calendar reminders.
Reduce decision time:
With a people centric video device, :meetings, especially spontaneous meetings, are set up in less time and with relevant contextual information from the history logs (email, voice mail, IM’s, call logs, etc.). Increase productivity with an always on, multi-modal and multi-session video communications device.
Wednesday, September 15, 2010
Tuesday, August 31, 2010
Skype Connect for Avaya
Skype Connect is Officially Launched! "Skype Connect is now certified to work with PBX and UC products from Avaya..."
Read Skype Blog at: http://blogs.skype.com/business/2010/08/skype_connect_10_is_officially.html
For more information and updates visit: http://www.skypeforavaya.com/
Read Skype Blog at: http://blogs.skype.com/business/2010/08/skype_connect_10_is_officially.html
For more information and updates visit: http://www.skypeforavaya.com/
Wednesday, August 4, 2010
Avaya Aura Session Border Controller
Avaya Aura Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Avaya Aura Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura architecture throughout your enterprise to realize the true benefits of open standards.
Recent Announcements on Acme Packet SBC Solutions:
From Avaya - http://www.avaya.com/gcm/master-usa/en-us/corporate/pressroom/pressreleases/2010/pr-100722.htm
From Skype - http://about.skype.com/2009/10/skype_selects_acme_packets_ses.html
From Acme Packet: http://www.acmepacket.com/html/page.asp?PageID={98C25C83-FA94-4C8C-9999-C77E1304B489}
Check out this SlideShare Presentation:
Recent Announcements on Acme Packet SBC Solutions:
From Avaya - http://www.avaya.com/gcm/master-usa/en-us/corporate/pressroom/pressreleases/2010/pr-100722.htm
From Skype - http://about.skype.com/2009/10/skype_selects_acme_packets_ses.html
From Acme Packet: http://www.acmepacket.com/html/page.asp?PageID={98C25C83-FA94-4C8C-9999-C77E1304B489}
Avaya Aura Session Border Controller is a standard element of Avaya’s Communication Architecture that:
- Supports secure SIP voice, extending to other communication types such as video
- Defends SIP signaling elements against security threats and overloads
- Eliminates signaling and many other interoperability issues
- Preserves session quality under load and adverse conditions
- Extends Avaya application reach across IP network borders
Recent Article on Lower Cost Virtualized SBC's:
http://searchunifiedcommunications.techtarget.com/news/article/0,289142,sid186_gci1517526,00.html The embedded Avaya Aura Session Border Controller (software option) secures the enterprise edge, as well as mediates SIP signaling issues:
- A virtualized application resident on Avaya Aura System Platform
- Powered by Acme Packet, the market leader in session border controller solutions
- Designed for midsized enterprises, branch offices, and small contact centers – supports up to 750 sessions
- Suitable for SIP trunking and remote worker/agent applications
- Optionally, can add on Session Replication and/or Transcoding capability
- Available from Avaya direct and indirect channels
- Complements Acme Packet Net-Net 3800 and Net-Net 4500 solutions are also available from the Avaya
Check out this SlideShare Presentation:
Thursday, July 29, 2010
What are the benefits of collaborative tagging of conversations?
Check out this SlideShare Presentation:
Tuesday, July 27, 2010
Avaya Contextual Communications Platform
New Avaya Contextual Communications platform includes apps like Avaya Phone Mash & Avaya Social Media Manager .
Tuesday, July 20, 2010
Avaya Social Media Manager by PacketBase
Check out this SlideShare Presentation:
Avaya Social Media Manager by PacketBase
View more documents from PacketBase, Inc..
Thursday, July 15, 2010
Avaya Aura Five Nines by PacketBase
Check out this SlideShare Presentation:
Avaya Aura Five Nines by PacketBase
View more presentations from PacketBase, Inc..
Wednesday, June 23, 2010
Wednesday, June 16, 2010
Friday, June 4, 2010
Avaya 1692 IP Conference Phone (PoE) Setup
Avaya 1692 IP Conference Phone Network Configuration Settings and Setup:
• Administered as 4620 Terminal type
• Uses DHCP Scope Option 242
• Uses HTTPS or HTTP (HTTPS is only available for downloading Configuration files from CM and when using Avaya signed digital certificates)
• Use with CM 4.0 or later
1692 IP Conference Phone R1.00
The 1692 IP conference phone is a H.323 hands-free telephone that delivers the extensive set of Avaya Communication Manager features directly to the conference room. It replaces the EoS 4690.
In addition to telephony capabilities, the 1692 offers conferencing features such as:
• 360 degree coverage
• Two optional extended microphones for expanded coverage
• Full-duplex operation
The 1692's 12-foot microphone pickup is 20% greater than the 4690. It also offers excellent audio, and its "RF hardening" eliminates the interference from mobile phones. The phone's high-resolution display enables robust call information and multi-language support. It supports Power over Ethernet (PoE), but an optional AC Power Supply can be purchased separately.
Avaya 1692 IP Conference Speakerphone ON SALE NOW at: http://www.packetsuite.com/Avaya-Catalog/Avaya-Telephones-Corded?search=1692
• Administered as 4620 Terminal type
• Uses DHCP Scope Option 242
• Uses HTTPS or HTTP (HTTPS is only available for downloading Configuration files from CM and when using Avaya signed digital certificates)
• Use with CM 4.0 or later
1692 IP Conference Phone R1.00
The 1692 IP conference phone is a H.323 hands-free telephone that delivers the extensive set of Avaya Communication Manager features directly to the conference room. It replaces the EoS 4690.
In addition to telephony capabilities, the 1692 offers conferencing features such as:
• 360 degree coverage
• Two optional extended microphones for expanded coverage
• Full-duplex operation
The 1692's 12-foot microphone pickup is 20% greater than the 4690. It also offers excellent audio, and its "RF hardening" eliminates the interference from mobile phones. The phone's high-resolution display enables robust call information and multi-language support. It supports Power over Ethernet (PoE), but an optional AC Power Supply can be purchased separately.
Avaya 1692 IP Conference Speakerphone ON SALE NOW at: http://www.packetsuite.com/Avaya-Catalog/Avaya-Telephones-Corded?search=1692
Wednesday, May 19, 2010
Avaya MSP - The Policy on Avaya Maintenance Software Permissions
Avaya's servicing strategy is to provide Service Agreements for those products manufactured and/or sold by Avaya. Customers have expressed a desire to participate in maintaining their equipment and Avaya Authorized Partners have requested maintenance capabilities to service their end user customers.
Use of the Maintenance Software Permissions (MSPs), Avaya’s proprietary Right-to-Use maintenance software, gives the customer the maintenance capabilities they need to respond to some alarms, and aids in trouble isolation procedures. Authorized Partners, through the use of the DADMIN login, can maintain their customer's switches and respond to more of their customers’ troubles.
For all Definity and Communication Manager Systems CM4.0 and earlier MSPs can only be activated with purchase of a Service Agreement. As Avaya transitions to a more software centric strategy, MSPs will be provided with the purchase and license activation on Communication Manager 5.0 and subsequent releases. This strategy change will provide customers with more flexibility in maintaining their systems. Although this change makes it easier for the customer to utilize MSPs, they still remain Avaya’s proprietary Right-to-Use software. This means, MSPs are not transferable or assignable, are governed by all license and Right-to Use language, and cannot be utilized by an Unauthorized Service Provider or Third Party. Avaya reserves the right to audit these conditions at any time as outlined in the product and customer agreements.
Avaya can add more value to the Service Agreement by enhancing the customer level password with MSPs for all Definity and Communication Manager Systems CM4.0 and earlier.. During the Warranty period, MSPs can be licensed if there is a pending Service Agreement. For CM5.0 and subsequent releases MSPs are available with the purchase and license of the software and can be activated by the customer or BusinessPartner with activation of the customer license file.
Next see how the new Avaya T&M policy may affect you: http://packetbase.blogspot.com/2010/05/avaya-t-policy-change-starting-712010.html
Use of the Maintenance Software Permissions (MSPs), Avaya’s proprietary Right-to-Use maintenance software, gives the customer the maintenance capabilities they need to respond to some alarms, and aids in trouble isolation procedures. Authorized Partners, through the use of the DADMIN login, can maintain their customer's switches and respond to more of their customers’ troubles.
For all Definity and Communication Manager Systems CM4.0 and earlier MSPs can only be activated with purchase of a Service Agreement. As Avaya transitions to a more software centric strategy, MSPs will be provided with the purchase and license activation on Communication Manager 5.0 and subsequent releases. This strategy change will provide customers with more flexibility in maintaining their systems. Although this change makes it easier for the customer to utilize MSPs, they still remain Avaya’s proprietary Right-to-Use software. This means, MSPs are not transferable or assignable, are governed by all license and Right-to Use language, and cannot be utilized by an Unauthorized Service Provider or Third Party. Avaya reserves the right to audit these conditions at any time as outlined in the product and customer agreements.
Avaya can add more value to the Service Agreement by enhancing the customer level password with MSPs for all Definity and Communication Manager Systems CM4.0 and earlier.. During the Warranty period, MSPs can be licensed if there is a pending Service Agreement. For CM5.0 and subsequent releases MSPs are available with the purchase and license of the software and can be activated by the customer or BusinessPartner with activation of the customer license file.
Next see how the new Avaya T&M policy may affect you: http://packetbase.blogspot.com/2010/05/avaya-t-policy-change-starting-712010.html
Avaya T&M Policy Change starting 7/1/2010
Effective July 1, 2010, customers, Partners and Partner customers who do not have a contractual relationship with Avaya on a product requiring support, will no longer have access to Per Incident Technical Support Services.
Avaya Global Support Services is updating the existing Maintenance Per Incident (Time & Materials) policies. Avaya will continue to provide T/M support to Avaya Maintenance Agreement customers, Partners and Partner customers who have a minimum Avaya Maintenance contract covering the product requiring support. In addition Per Incident services such as on-site support and out-of-hours support will be available to Avaya Maintenance customers and Partner customers with a minimum Avaya contractual relationship for the product requiring support.
With that said, you have a couple options to consider for support:
Although these changes may be an adjustment for some legacy Avaya customers, it is really the "norm" when compared to the rest of the industry. Avaya has delayed these types of policies to ease customers through.
Avaya Global Support Services is updating the existing Maintenance Per Incident (Time & Materials) policies. Avaya will continue to provide T/M support to Avaya Maintenance Agreement customers, Partners and Partner customers who have a minimum Avaya Maintenance contract covering the product requiring support. In addition Per Incident services such as on-site support and out-of-hours support will be available to Avaya Maintenance customers and Partner customers with a minimum Avaya contractual relationship for the product requiring support.
With that said, you have a couple options to consider for support:
- Leverage the experience and expertise of an authorized Avaya BusinessPartner to help you get through your current support issues. More info at: http://www.avayaurgentsupport.com/.
- Learn what the options are and your minimum requirements to become current on Avaya Maintenance at: http://www.avayamaintenance.com/.
Although these changes may be an adjustment for some legacy Avaya customers, it is really the "norm" when compared to the rest of the industry. Avaya has delayed these types of policies to ease customers through.
Thursday, May 13, 2010
Avaya UC for Microsoft by PacketBase
Check out this SlideShare Presentation on Avaya & Microsoft Best of Breed Unified Communications:
Avaya UC for Microsoft by PacketBase
View more presentations from PacketBase, Inc..
Avaya Meeting Exchange By PacketBase
Check out this SlideShare Presentation on Avaya Meeting Exchange:
Avaya Meeting Exchange By PacketBase
View more presentations from PacketBase, Inc..
Thursday, March 25, 2010
How scalable is the Avaya G450 Gateway?
The Avaya G450 Media Gateway consists of a 3U high, 19” rack mountable chassis with field- removable Supervisor Main Board Module, Power Supplies, Fan Tray, DSP resources and memory. It has eight Media Module slots that host a combination of interface boards to support T1/E1, ISDN-BRI, WAN interfaces, digital or analog telephones and analog trunks.
Modular DSP Resources are available as daughterboards for Main Board Module. These daughterboards can be implemented in increments. The maximum capacity is 320 channels. Codecs supported include G.711, G.729, and G.726. The Avaya G450 Gateway part # 700407802 starts with 80 DSP channels, while the older part # 700432487 has 20. On Sale now from the PacketBase Avaya Catalog at: http://www.packetsuite.com/Avaya-Catalog/Avaya-Media-Gateway?search=g450
Robust TDM Capabilities for scalability and deployment flexibility including 192 analog or digital (DCP) ports, up to 8 T1/E1s* up to 10,000 Busy Hour Call Completions.
High-resiliency features such as dual, redundant, load-sharing power supplies; modular fan tray, standard Local Survivability and Enhanced Local Survivability (with S8300 Server).
Basic routing capabilities including OSPF, RIP, PPP, Frame Relay and VRRP support. Available IP WAN routing media modules add support for PPP/Frame Relay connectivity over E1/T1 or Universal Serial Port (USP) interfaces. The G450 can also connect to an external WAN device via fixed 10/100 Ethernet WAN router ports, which support traffic shaping to match data transfer rates with available WAN bandwidth.
Enhanced Quality of Service including Dynamic Call Admission Control for improved bandwidth utilization and Respond Time Report for better WAN monitoring.
Advanced Security including VPN support, SRTP encryption, SSH/SCP, SNMP v3 support, secrets management.
The G450, like other GX50 Media Gateways, helps to encrypt voice traffic and signaling over the IP network to prevent eavesdropping. In addition, the G450 supports advanced security features such as comprehensive secrets management, SSH/SCP and SMNP v3 so network managers can securely configure and manage the G450.
See more at www.AvayaCatalog.com
Modular DSP Resources are available as daughterboards for Main Board Module. These daughterboards can be implemented in increments. The maximum capacity is 320 channels. Codecs supported include G.711, G.729, and G.726. The Avaya G450 Gateway part # 700407802 starts with 80 DSP channels, while the older part # 700432487 has 20. On Sale now from the PacketBase Avaya Catalog at: http://www.packetsuite.com/Avaya-Catalog/Avaya-Media-Gateway?search=g450
Robust TDM Capabilities for scalability and deployment flexibility including 192 analog or digital (DCP) ports, up to 8 T1/E1s* up to 10,000 Busy Hour Call Completions.
High-resiliency features such as dual, redundant, load-sharing power supplies; modular fan tray, standard Local Survivability and Enhanced Local Survivability (with S8300 Server).
Basic routing capabilities including OSPF, RIP, PPP, Frame Relay and VRRP support. Available IP WAN routing media modules add support for PPP/Frame Relay connectivity over E1/T1 or Universal Serial Port (USP) interfaces. The G450 can also connect to an external WAN device via fixed 10/100 Ethernet WAN router ports, which support traffic shaping to match data transfer rates with available WAN bandwidth.
Enhanced Quality of Service including Dynamic Call Admission Control for improved bandwidth utilization and Respond Time Report for better WAN monitoring.
Advanced Security including VPN support, SRTP encryption, SSH/SCP, SNMP v3 support, secrets management.
The G450, like other GX50 Media Gateways, helps to encrypt voice traffic and signaling over the IP network to prevent eavesdropping. In addition, the G450 supports advanced security features such as comprehensive secrets management, SSH/SCP and SMNP v3 so network managers can securely configure and manage the G450.
See more at www.AvayaCatalog.com
Thursday, March 18, 2010
Avaya G430 Sale at AvayaCatalog.com
Avaya G430 Sale!
Always NEW & Always DIRECT from Avaya Distribution:
Go to: http://www.packetsuite.com/Avaya-Catalog/Avaya-Media-Gateway/Avaya-G430-Media-Gateway
Always NEW & Always DIRECT from Avaya Distribution:
Go to: http://www.packetsuite.com/Avaya-Catalog/Avaya-Media-Gateway/Avaya-G430-Media-Gateway
Wednesday, March 3, 2010
Avaya 9620L IP Telephone Store - Always NEW & DIRECT distribution
Avaya 9620L IP Telephone Store - Always NEW & DIRECT distribution:
http://www.avayacatalog.com/Avaya-Catalog/Avaya-Telephones-Corded/Avaya-one-X-Deskphone-9620L-IP-Telephone-Gray
For the Everyday user: the 9620 LITE. For the Everyday user, a phone is one of many communications tools along with perhaps IM, email and PDA. While common functions such as directory and speed dial are important to this user, many other features that would typically be found on a traditional business phone might be superfluous. The 9620 provides three visible call appearances on a smaller display, with a simple interface offering easy access to the most important features. The 9620 is available in color.
http://www.avayacatalog.com/Avaya-Catalog/Avaya-Telephones-Corded/Avaya-one-X-Deskphone-9620L-IP-Telephone-Gray
For the Everyday user: the 9620 LITE. For the Everyday user, a phone is one of many communications tools along with perhaps IM, email and PDA. While common functions such as directory and speed dial are important to this user, many other features that would typically be found on a traditional business phone might be superfluous. The 9620 provides three visible call appearances on a smaller display, with a simple interface offering easy access to the most important features. The 9620 is available in color.
Monday, March 1, 2010
Avaya S8800 Server Sale
Avaya S8800 Server SALE - Always New, Always Direct from Avaya Distribution: Go to: http://www.avayacatalog.com/Avaya-Catalog/Avaya-Media-Server?search=s8800
Tuesday, January 12, 2010
Avaya S8800 Server with Communication Manager Messaging Install Issue
Came across an issue when installing a new S8800 server with CM 5.2.1 running embedded CMM (IA770). Even though "messaging" was enabled (from Server Maintenance/Messaging Software), the Process Status still stated it was down.
The problem is from a file not being installed during the CM 5.2.1 install. Even though we used the same CM 5.2.1 CD for an S8300 server successfully, the S8800 server install with the same CD did not put in the needed "voip_b11.cfg" file. This file is needed to link the CM to the CMM via IP Address.
You can check if you are having the same problem by checking the Administration/Messsaging/Switch Link Admin screen (via browser) and confirm the following:
Link Addresses
Messaging [correct IP Address for messaging]
Switch [correct procr IP address for server]
NOTE: Our issue showed the Messaging with a 192.11.13.6 (wrong) and the Switch as blank.
Hopefully, this will save you several hours of installation time if you happen to come across the same problem....
The problem is from a file not being installed during the CM 5.2.1 install. Even though we used the same CM 5.2.1 CD for an S8300 server successfully, the S8800 server install with the same CD did not put in the needed "voip_b11.cfg" file. This file is needed to link the CM to the CMM via IP Address.
You can check if you are having the same problem by checking the Administration/Messsaging/Switch Link Admin screen (via browser) and confirm the following:
Link Addresses
Messaging [correct IP Address for messaging]
Switch [correct procr IP address for server]
NOTE: Our issue showed the Messaging with a 192.11.13.6 (wrong) and the Switch as blank.
Hopefully, this will save you several hours of installation time if you happen to come across the same problem....
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