Avaya's servicing strategy is to provide Service Agreements for those products manufactured and/or sold by Avaya. Customers have expressed a desire to participate in maintaining their equipment and Avaya Authorized Partners have requested maintenance capabilities to service their end user customers.
Use of the Maintenance Software Permissions (MSPs), Avaya’s proprietary Right-to-Use maintenance software, gives the customer the maintenance capabilities they need to respond to some alarms, and aids in trouble isolation procedures. Authorized Partners, through the use of the DADMIN login, can maintain their customer's switches and respond to more of their customers’ troubles.
For all Definity and Communication Manager Systems CM4.0 and earlier MSPs can only be activated with purchase of a Service Agreement. As Avaya transitions to a more software centric strategy, MSPs will be provided with the purchase and license activation on Communication Manager 5.0 and subsequent releases. This strategy change will provide customers with more flexibility in maintaining their systems. Although this change makes it easier for the customer to utilize MSPs, they still remain Avaya’s proprietary Right-to-Use software. This means, MSPs are not transferable or assignable, are governed by all license and Right-to Use language, and cannot be utilized by an Unauthorized Service Provider or Third Party. Avaya reserves the right to audit these conditions at any time as outlined in the product and customer agreements.
Avaya can add more value to the Service Agreement by enhancing the customer level password with MSPs for all Definity and Communication Manager Systems CM4.0 and earlier.. During the Warranty period, MSPs can be licensed if there is a pending Service Agreement. For CM5.0 and subsequent releases MSPs are available with the purchase and license of the software and can be activated by the customer or BusinessPartner with activation of the customer license file.
Next see how the new Avaya T&M policy may affect you: http://packetbase.blogspot.com/2010/05/avaya-t-policy-change-starting-712010.html
PacketBase, Inc. is a Services Oriented Provider (SOP) of next-generation Collaboration solutions, services and applications for mid to large enterprises. Specifically, we leverage the most powerful IP Telephony, Unified Communications, Video and Messaging technologies on the market today with our unique incorporation of OnPremise, OnDemand and AdvancedServices experience.
