Avaya Aura® Performance Center Mobile for Supervisors unshackles contact center supervisors from their desks. It allows supervisors to monitor queues, identifying queues in poor health, and enables supervisors to take corrective action while away from their desks. Supervisors can roam the contact center floor, go to meetings, be at lunch, and still monitor the health of their contact center. The corrective actions supervisors can take include emailing or instant messaging an agent, or updating skill assignments. The mobile user can easily identify which agents to contact by viewing agents by work state, such as those agents in an Auxiliary Work state.
*** Requires Avaya IQ 5.2 mobile patch and properly configured mobile monitor services; please read through the requirements below ***
Features:
•Monitor Queue Health
•Expand for Critical Queue Statistics
•Expand to see Agent Allocation
•Drill into Additional Queue Details
•Drill into Agent Details
•Access Agent Details for Informed Decisions
•Critical Agent Statistics
•Initiate Communication with Agents via Email
Benefits:
•Untethered Queue and Agent Monitoring
•At a Glance Information and Analysis
•Take Corrective Action while Roaming
•Directed and Responsive Communications
•Summary to Detail Views
•Data at your Fingertips
Languages:
•English(US, UK)
Requirement:
•Compatible with iPad or iPad2
•Avaya IQ 5.2 with Mobile Patch
•Review the End User License Agreement associated with the Application
Free iPad App Download: http://itunes.apple.com/us/app/performance-center-mobile/id444000082?mt=8
