What is Avaya's Policy on Gray Market?

Avaya defines Gray Market as:


Avaya products represented as new or unused and offered for resale by unauthorized resellers are Gray Market. These products are not warranted or supported by Avaya. Avaya further defines these products as used and not new because of product tampering, conversion, and original Avaya serial number removal.

Be an Educated Buyer!

If the price on that Avaya telephone set or circuit pack looks too good to be true, it probably is! If the price looks unusually low, you are likely dealing with gray market product. Gray market product is often:

• Tampered international versions that are not UL approved.

• Used product misrepresented as new.

• Stolen equipment.

• Equipment with the original Avaya serial number removed and replaced with a counterfeit number.

Avaya provides no manufacturer warranty or support for gray market products. These tampered and outdated products may result in service interruptions and system failures that could negatively impact your telecommunications.

Unauthorized resellers have not been granted a license to distribute or sublicense any of the Avaya proprietary products. Avaya software products are the proprietary intellectual property of Avaya and are protected under federal and state intellectual property laws including, for example, copyright, patent, trademark and trade secret laws. Since these unauthorized resellers have no contractual relationship with Avaya regarding our products or services, they can not lawfully sell, install, distribute or maintain Avaya products”.

Avaya policy is not to support, install, certify, maintain, warrant or place under Avaya Service Agreements known gray market product.

Avaya provides warning labels on packaging similar to the following:

If this product or component has been purchased from an unauthorized source, Avaya can not guarantee its authenticity, provide certification or include it in an Avaya maintenance contract. If such a product causes a system failure, the failure will not be covered by an Avaya warranty or an existing Avaya maintenance contract.

How can I be assured I am buying Avaya Authorized product?

Always purchase Avaya products from an authorized member of the Avaya BusinessPartner program to assure you are receiving new equipment fully supported by the manufacturer.