Avaya recently identified a very small number of counterfeit 2420 phones that have entered the market and initiated legal action to protect customers, authorized Avaya channel partners and our intellectual property. The issue is limited to the 2420 sets as newer IP and SIP-based technologies have enhanced security that makes them difficult to counterfeit. Genuine 2420 sets are available for customers to purchase from authorized Avaya partners.
As with any product, if a customer has quality issues with any 2420 sets they should contact the company with which they have their service contract or, if no contract exists, contact Avaya. Please remind your customers to purchase genuine Avaya products from authorized Avaya channels.
If you have any questions about gray market, contact the Avaya Gray Market Prevention and Compliance Manager, Don J. Peterson, at 908-953-2256, email at djpeterson@avaya.com.
PacketBase, Inc. is a Services Oriented Provider (SOP) of next-generation Collaboration solutions, services and applications for mid to large enterprises. Specifically, we leverage the most powerful IP Telephony, Unified Communications, Video and Messaging technologies on the market today with our unique incorporation of OnPremise, OnDemand and AdvancedServices experience.
