Avaya Performance Center Mobile Supervisor for Apple iPad

For Avaya IQ 5.2+

Avaya Aura® Performance Center Mobile for Supervisors unshackles contact center supervisors from their desks. It allows supervisors to monitor queues, identifying queues in poor health, and enables supervisors to take corrective action while away from their desks. Supervisors can roam the contact center floor, go to meetings, be at lunch, and still monitor the health of their contact center. The corrective actions supervisors can take include emailing or instant messaging an agent, or updating skill assignments. The mobile user can easily identify which agents to contact by viewing agents by work state, such as those agents in an Auxiliary Work state.

*** Requires Avaya IQ 5.2 mobile patch and properly configured mobile monitor services; please read through the requirements below ***

Features:
•Monitor Queue Health
•Expand for Critical Queue Statistics
•Expand to see Agent Allocation
•Drill into Additional Queue Details
•Drill into Agent Details
•Access Agent Details for Informed Decisions
•Critical Agent Statistics
•Initiate Communication with Agents via Email

Benefits:
•Untethered Queue and Agent Monitoring
•At a Glance Information and Analysis
•Take Corrective Action while Roaming
•Directed and Responsive Communications
•Summary to Detail Views
•Data at your Fingertips
Languages:
•English(US, UK)

Requirement:
•Compatible with iPad or iPad2
•Avaya IQ 5.2 with Mobile Patch
•Review the End User License Agreement associated with the Application

Free iPad App Download: http://itunes.apple.com/us/app/performance-center-mobile/id444000082?mt=8

Avaya one-X Mobile SIP for iOS Customer Info

Avaya one-X Mobile SIP for iOS is built upon the Avaya one-X platform designed for Apple iOS devices including iPhone, iPod touch, and iPad operating in an Avaya Aura SIP-enabled environment. Users of Apple devices can take advantage of VoIP connectivity from their mobile devices. The mode of operation available is VoIP leveraging a wireless-enabled Avaya Aura SIP environment or cellular data network. The Avaya one-X Mobile SIP for iOS appears as a SIP end point in the Avaya Aura environment.

Avaya One-X Mobile SIP for Apple iOS by PacketBase

View more presentations from PacketBase, Inc.

Avaya one-X Mobile SIP for iOS R1.0 is available beginning August 10, 2011. Avaya one-X Mobile SIP for iOS is not part of the UC All Inclusive entitlements and is therefore ordered separately per guidelines outlined in this document. Release 1.0 for iOS (software version 1.0.1)

Benefits for the End User

–         Convenience. End users get a full-featured mobile device for their communications needs. Users can take advantage of their mobile device and still be a part of enterprise community.

–         Flexibility. Rich communication activities can take place from the user’s mobile device and they can use either cellular (in the case of iPhones) or VoIP technology.

–         Expense reduction. Voice over WiFi reduces the high cost of cell-minutes or long distance charges incurred while working from home or a hotel anywhere across the globe. Enables execution (or creation) of a business continuity plan reducing the risk of lost revenue.

–         Increase employee satisfaction. Provide flexible work environment and expand talent pool.

 Deployment Options and Requirements

Avaya one-X Mobile SIP for iOS R1.0 requirements:

–         Avaya Aura Session Manager 6 / Avaya Aura Communication Manager 6 / Avaya Aura System Manager 6

or

–         Avaya SIP Enablement Server 5.2.1 / Avaya Aura Communication Manager 5.2.1

and

–         Webserver for hosting License Application – required beginning with maintenance release 1.0.2 planned for Q4CY2011.  Webserver will need to be accessible by the client before registering to Avaya Aura Session Manager or SIP Enablement Server

Minimum iOS Requirements:

–         Wireless enabled enterprise campus 802.11b/g/n

–         iPhone Operating System 4. iPhone 3GS and 4, and iPod touch generation 4

Language support

–         Internationalization with English localization

 Ordering Avaya one-X Mobile SIP for iOS Release 1.0.1

Avaya Software Licenses (Beginning October 21, 2011)

Order Online at www.AvayaCatalog.com - Avaya one-X Mobile SIP for iOS: http://www.AvayaCatalog.com/260101

Downloading Client Software

Avaya one-X Mobile SIP for iOS software is available from the Apple App store at: http://itunes.apple.com/app/avaya-one-x-mobile-sip/id444984783?mt=8

 License Activation

Avaya one-X Mobile SIP for iOS with Avaya Aura Communication Manager 6 and Avaya Aura Session Manager 6

With Avaya Aura Session Manager and Avaya Aura Communication Manager 6.0, the soft phone requires VALUE_CM_STA. Avaya one-X Mobile SIP for iOS does consume an Avaya Aura Communication Manager Station license when used. For enabling the EC-500 feature button VALUE_CM_MOBILITY is required. Please refer to the Avaya Aura Offer Guide for further information on license requirements for SIP endpoints registration on Session Manager.

 Avaya one-X Mobile SIP for iOS with Communication Manager 5.2 and SIP Enablement Server (SES) 5.2

With Avaya Aura Communication Manager 5.2 and SES 5.2, soft phone requires a station form on Communication Manager and a user id and media extension on SES for each user. Avaya one-X Mobile SIP for iOS does consume an Avaya Aura Communication Manager Station license when used. Please refer to Avaya Aura Communication Manager or SIP Enablement Services documentation for additional license requirements.

Avaya one-X Mobile SIP for iOS license server (Required beginning with maintenance release 1.0.2)

RTU licenses will be managed by license software running a customer provided web server.